What It's Like To Be a Mother-Daughter Team

Jessica T: 00:00:17

Hello and welcome back to the Eavesdrop on US Podcast.

Jessica T: 00:00:23

I am Jessica.

Susan: 00:00:24

And I'm Susan.

Jessica T: 00:00:25

And we're excited to dig into a topic that is near and dear to us today.

Jessica T: 00:00:32

It is all about the fact that we are in business as a mother and

Jessica T: 00:00:36

daughter, and over the years, I have always said to people it.

Jessica T: 00:00:42

Gets one of two reactions.

Jessica T: 00:00:44

The first one is, Aw, you know, other mothers are, usually in

Jessica T: 00:00:48

a space of, oh, I would love to be in business with my daughter.

Jessica T: 00:00:52

they come from a place of, admiration and longing for something like that.

Jessica T: 00:00:56

And on the other side of the spectrum, I get the, oh, you're

Jessica T: 00:01:03

in business with your mom.

Jessica T: 00:01:04

What is that like?

Jessica T: 00:01:06

So, I don't usually get a neutral response to that.

Jessica T: 00:01:09

And so as we were thinking about what do we wanna talk about as we get this podcast

Jessica T: 00:01:14

started, it's such an obvious one for us to dig into the fact that we're a mother

Jessica T: 00:01:20

daughter dynamic, we are a family-owned business and we operate as a team.

Jessica T: 00:01:26

So I, I guess let's, let's kick it off from there, Susan.

Susan: 00:01:30

Yeah.

Susan: 00:01:30

Let's get to it.

Susan: 00:01:31

I think in this instance, I love the binary reactions there.

Susan: 00:01:35

And they're strong too, aren't they?

Susan: 00:01:37

They're, they tend to be, Oh, dripping with love and motherly love and envy and

Susan: 00:01:46

sugar and spice and all that yummy stuff.

Susan: 00:01:48

Right.

Susan: 00:01:49

or, my favorite is E you work with your mom, or e you work with your daughter.

Jessica T: 00:01:56

you get the same thing, you get the same response.

Susan: 00:01:58

Oh, for sure.

Susan: 00:01:58

Absolutely.

Susan: 00:01:59

Jess.

Jessica T: 00:02:00

Yeah.

Jessica T: 00:02:01

So just as we were, planning this, you know, it's, it's fun to see

Jessica T: 00:02:04

where we wanna take the conversation.

Jessica T: 00:02:05

So you were like, I wanna talk about the origin story of this dynamic.

Jessica T: 00:02:10

So Susan, I'm just gonna let you dig into that real quick.

Susan: 00:02:13

Well, you know, we all have an origin story, right?

Susan: 00:02:17

Okay, so we're gonna talk about the camp that wants to have that experience.

Susan: 00:02:20

What would, I would love to work with my daughter.

Susan: 00:02:24

And when I speak with those individuals, it's usually, yeah.

Susan: 00:02:27

Yeah.

Susan: 00:02:27

You know, I, I had an opportunity to see her in teaching and, I

Susan: 00:02:33

also recognized a need for small business clients to learn how to.

Susan: 00:02:40

Teach what their problem solving solutions are.

Susan: 00:02:45

Right?

Susan: 00:02:45

And, as the story goes, I convinced Joel rallied my daughter's attention

Susan: 00:02:52

to come along into the business.

Susan: 00:02:54

You too will expand and grow like I have.

Susan: 00:02:58

Both personally and professionally will make a dream of this.

Susan: 00:03:02

And look at the earning potential, you know.

Susan: 00:03:05

Because number one, whenever we're talking about small business, right?

Susan: 00:03:09

We always talk to those folks that are gainfully employed.

Susan: 00:03:12

Ooh, you're capped.

Susan: 00:03:14

When you own you, you have limitless, opportunities to earn and capitalize on

Susan: 00:03:21

what it is that you bring to the market.

Susan: 00:03:23

Well, That's my story.

Susan: 00:03:25

So when I talk about Jessica joining this business, and mind you, you know, she

Susan: 00:03:31

came in as a family member, number one.

Susan: 00:03:35

So, you know, there's always a little, more intention and ownership

Susan: 00:03:39

behavior for a family member too.

Susan: 00:03:43

I had always envisioned being full partners with Jessica at some

Susan: 00:03:47

point, and gratefully and happily.

Susan: 00:03:51

we did realize that, sooner rather than later.

Susan: 00:03:54

But my origin story is I had the wisdom to encourage her, you know what, TJ's

Susan: 00:04:02

great, honorable, awesome, but come here and play with me in my sandbox.

Jessica T: 00:04:07

And that's not how I remember it at

Jessica T: 00:04:09

all.

Jessica T: 00:04:10

that's the funny part cuz people are like, how did you get into that?

Jessica T: 00:04:14

And I think I would tell people for the longest time, like I

Jessica T: 00:04:17

just kind of stumbled into it.

Jessica T: 00:04:19

I just organically found this opportunity because at the time, This is back in 2016.

Jessica T: 00:04:26

Yeah, I was leaving teaching and I was, uh, you know, just playing around with a

Jessica T: 00:04:33

different, a few different opportunities.

Jessica T: 00:04:35

And I think it was when a few of those didn't exactly pan out.

Jessica T: 00:04:39

I don't even remember what they were, to be honest.

Jessica T: 00:04:41

but that's when I said, oh, I'll just give this a shot.

Jessica T: 00:04:46

Let's just see what happens.

Jessica T: 00:04:48

And so it is very funny, and it wasn't until you pointed it out,

Jessica T: 00:04:51

you're like, That's not what happened.

Jessica T: 00:04:54

Like, don't you remember all those times that I was like, Hey, have you given

Jessica T: 00:04:58

this a thought or would you would be interested in, in trying out this thing?

Jessica T: 00:05:02

And I probably was wrapped up in, you know, finishing up my school year.

Jessica T: 00:05:09

Like I was probably just mentally not it was not clicking with me.

Jessica T: 00:05:13

And then When you mentioned it that way and you were like, that's

Jessica T: 00:05:16

how it happened, this, don't you remember all those conversations?

Jessica T: 00:05:18

I was like, oh yeah, like, I guess you're right.

Susan: 00:05:23

that was the point, right?

Susan: 00:05:24

Is that even though we shared conversations and I had as always,

Susan: 00:05:30

you know, an intention and having those conversations, I gave you space

Susan: 00:05:36

and an opportunity to really make it your final decision ultimately.

Susan: 00:05:42

Yeah.

Susan: 00:05:42

I never believed in anything, quite frankly.

Susan: 00:05:45

I do never mind, being in a parental position as your

Susan: 00:05:48

mom to say, you know what?

Susan: 00:05:50

You must do this.

Susan: 00:05:52

I'm not an all and nothing kind of woman, so, um, I certainly never wanted

Susan: 00:05:57

to present the opportunity as such.

Susan: 00:06:00

So from my recollection and perspective, I was mad, crazy in love

Susan: 00:06:07

with the idea of being able to work with Jessica because quite frankly,

Susan: 00:06:12

it was a skillset I didn't have.

Susan: 00:06:14

sure I can educate, sure, I can, convey vast amounts of information.

Susan: 00:06:21

Occasionally, but I have to put some serious effort into it.

Susan: 00:06:25

I really have to work it because it's not a natural gift,

Susan: 00:06:31

quite frankly, that I have.

Susan: 00:06:32

I can strategize and create tactics and systems and processes, honey.

Susan: 00:06:37

I can do that in a coma.

Susan: 00:06:39

But to take vast, copious amounts of competing information,

Susan: 00:06:45

even aligned information.

Susan: 00:06:47

No, I, I, I have to work at that.

Susan: 00:06:49

So, recognizing that Jessica can do this effortlessly I recognize I need

Susan: 00:06:55

somebody to do this, awesome that I can look to my own daughter to come

Susan: 00:07:01

in and grow and really add value.

Susan: 00:07:07

And service to our clients.

Susan: 00:07:09

I mean, honest to goodness, that was really the notion of it.

Susan: 00:07:13

And you know, I think we may even wanna talk about how, okay, so we

Susan: 00:07:17

have these two origin stories, right?

Susan: 00:07:20

So we are actually working on two separate tracks.

Susan: 00:07:24

Once you decided to come in, And once you arrived I was, stoked.

Susan: 00:07:29

I was like so sweet

Jessica T: 00:07:31

and I dunno if I was stoked.

Jessica T: 00:07:32

I think I was a little terrified.

Jessica T: 00:07:34

Okay.

Jessica T: 00:07:35

Oh, I was a little bit like, what?

Jessica T: 00:07:37

Just what have I into?

Jessica T: 00:07:40

Yeah, it's like the complete opposite of.

Jessica T: 00:07:43

The bureaucratic structure of, you know, the school day and lesson planning,

Jessica T: 00:07:49

and I just don't think there would've been anything that would've exactly

Jessica T: 00:07:53

prepared me for what I walked into.

Jessica T: 00:07:55

So it wasn't that the opportunity wasn't great, it was just I went from one extreme

Jessica T: 00:07:59

kind of structured industry to like the.

Jessica T: 00:08:02

just the world of entrepreneurship.

Jessica T: 00:08:04

I was like, what is, what's a networking event?

Jessica T: 00:08:07

What, I don't know what sales is like.

Jessica T: 00:08:09

I didn't understand what all of that was about.

Jessica T: 00:08:11

What a value pro.

Jessica T: 00:08:12

I was like, I don't know what any of these things mean.

Jessica T: 00:08:14

So, uh, and I think what I think what you're getting at with the story or

Jessica T: 00:08:18

origin story is also, You were saying, you know, I gave you space to sort

Jessica T: 00:08:23

of embrace that as, as your story and not feel like I had to correct that.

Jessica T: 00:08:28

And I think if we take this conversation a step above Yeah.

Jessica T: 00:08:32

You know, a lot of people look at the dynamic that we share and they're

Jessica T: 00:08:36

like, how do you two make it work?

Jessica T: 00:08:37

And how, how have you been doing this Literally since 2016?

Jessica T: 00:08:41

So this is about seven years now.

Jessica T: 00:08:43

Yeah.

Jessica T: 00:08:43

And we haven't, we haven't gotten to a point where we hate each other.

Jessica T: 00:08:47

Like, how, how do you all do that?

Susan: 00:08:50

Well, from my perspective, I think it, to be in small business and a leader

Susan: 00:08:54

in a small business, there has to be a, an incredible level of trust of yourself.

Susan: 00:09:00

And my hope was to give you enough latitude, and space to gain that

Susan: 00:09:08

space and trust for yourself.

Susan: 00:09:10

Right?

Susan: 00:09:10

And.

Susan: 00:09:12

I knew the first year was perhaps the real watershed moment.

Susan: 00:09:16

That's really where you were gonna make the decision at

Susan: 00:09:19

the end of that first year.

Susan: 00:09:21

Are you in or out at the end of that year experience and so let

Susan: 00:09:25

me unpack that a little bit.

Susan: 00:09:27

In that time, you were the one that came up with the convention

Susan: 00:09:33

of calling me Susan during the day.

Susan: 00:09:36

And so that wasn't something I created.

Susan: 00:09:38

I went along with it because I thought, well, that was pretty savvy.

Susan: 00:09:42

In order to keep the dynamic of wait in business hours at the office.

Susan: 00:09:48

I'm Susan, your business partner coworker, not mom, quote unquote,

Susan: 00:09:54

with air quotes, and I'm, and I'm air quoting like crazy here.

Susan: 00:09:57

People, you know, it's the, I was Susan, so.

Susan: 00:10:02

That was pretty savvy on your part, and I thought, okay, she's got good instincts.

Susan: 00:10:06

I'll follow along and let's see where this goes.

Susan: 00:10:08

And I could give you example after example, after example.

Susan: 00:10:13

And I was learning from you equally and I, and I gave myself some space

Susan: 00:10:18

to, you know what, I'm not gonna have all the answers she needs or requires.

Susan: 00:10:23

We're gonna figure this out as we go.

Susan: 00:10:26

And some days, quite frankly, it felt like we were changing a tire on a car going 60.

Susan: 00:10:31

I'm not gonna lie.

Susan: 00:10:32

so I'm not gonna give it this, you know, Aliana.

Susan: 00:10:35

Oh, it was magical.

Susan: 00:10:36

No, it wasn't.

Susan: 00:10:37

there were some times that it was strained, but let me be really clear,

Susan: 00:10:41

in that level of strain, it was, yikes, we gotta figure this out.

Susan: 00:10:46

It was never, go to hell or I'm not doing this.

Susan: 00:10:49

We were always able to

Jessica T: 00:10:51

not like those business reality TV shows where it's like

Jessica T: 00:10:54

the dramatic music and the families like screaming at each other.

Jessica T: 00:10:57

Like I, we, that has never ever, ever happened.

Jessica T: 00:11:01

No, no, no.

Susan: 00:11:02

But for me in that first year, I think it was really interesting

Susan: 00:11:06

because you were watching and learning by, you know, being alongside me.

Susan: 00:11:12

As a, I would like to believe as an adult, not as a child, learning from a parent.

Susan: 00:11:18

You were there as an adult learning a new role of responsibility

Susan: 00:11:22

and skillset, and I think you always came to it with wide eyes.

Susan: 00:11:27

were no side stories.

Susan: 00:11:29

It was very open, transparent.

Susan: 00:11:31

You know, we're running a business, we're.

Susan: 00:11:33

A startup, we were true entrepreneurs and we're, we're gonna figure

Susan: 00:11:37

this stuff out together, not me, way up high on the mountain as

Susan: 00:11:43

mom, thou shall do this or that.

Susan: 00:11:46

I always included you in on any decision, quite frankly.

Susan: 00:11:51

It was never only the big decisions or only the small decisions.

Susan: 00:11:55

It was truly all of the decisions and.

Susan: 00:11:59

I think we've always had a respect for each other's skills and decisioning.

Susan: 00:12:05

I think that's a big thing we should share with everybody.

Susan: 00:12:07

We always had that very strong dynamic.

Susan: 00:12:11

So let me talk about the parent or the moms that would look at me and

Susan: 00:12:14

go, E you know that, that grimace.

Susan: 00:12:18

I think what they were concerned about, like, Ooh, you must be at each other.

Susan: 00:12:21

And it's like, no, we we're not shouters number one.

Susan: 00:12:25

We're not flame throwers, number two.

Susan: 00:12:28

that's not to say that we didn't have, purposeful real.

Susan: 00:12:33

Okay?

Susan: 00:12:33

I have this belief.

Susan: 00:12:34

You have that belief.

Susan: 00:12:35

How do we work it out?

Susan: 00:12:36

We always came in it from that decisioning, right?

Susan: 00:12:39

So, the ones that grimaced and thought, yikes, I would

Susan: 00:12:42

never work with my daughter.

Susan: 00:12:44

That usually is more of an indicator of their interpersonal

Susan: 00:12:47

relationship with their daughter.

Susan: 00:12:49

I think our interpersonal relationship, once seven o'clock hits, so we should

Susan: 00:12:54

probably tell everybody, Jessica, what's the seven o'clock rule?

Jessica T: 00:12:58

Oh, no more business.

Jessica T: 00:12:59

Which is actually that at this point it's, it's difficult because I find that

Jessica T: 00:13:04

sometimes that's when creative ideas come to me and I'm like, Ooh, I gotta

Jessica T: 00:13:08

text her about this, or, you know, but I think it, it is coming up with some,

Jessica T: 00:13:13

Boundaries for lack of a better, I know that's such an overused word, but it's

Jessica T: 00:13:16

like, okay, you know, at some point we need to stop talking shop and shift into

Jessica T: 00:13:22

going back to family mode, you know, and something as I was just listening

Jessica T: 00:13:26

to you, I think one my instinct to call, I wouldn't call it an instinct

Jessica T: 00:13:30

for me calling you Susan, was actually very strategic because I had just come.

Jessica T: 00:13:36

Yes.

Jessica T: 00:13:36

Because I had just come from teaching where for.

Jessica T: 00:13:39

essentially the six years that I was teaching, all I wanted was

Jessica T: 00:13:43

for people to see me as an adult.

Jessica T: 00:13:46

I look so young, not so much anymore, right?

Jessica T: 00:13:49

Cause I'm in my mid thirties at this point.

Jessica T: 00:13:50

But I was always mistaken, even though I dressed up, I was

Jessica T: 00:13:53

always mistaken for a student.

Jessica T: 00:13:55

I remember going to the cafeteria line once and the woman at the cash register

Jessica T: 00:13:59

told me like, in school suspension, students can't buy lunch right now.

Jessica T: 00:14:03

And I was like, You know, the rule follower of me was like, first of all, I

Jessica T: 00:14:06

would never be a student that's suspended.

Jessica T: 00:14:09

But second of all, I've worked here.

Jessica T: 00:14:10

I'm a teacher, so, so when I got into the business, you know,

Jessica T: 00:14:14

and a lot of our clients from my perspective, were significantly older

Jessica T: 00:14:17

than than me at the time, right?

Jessica T: 00:14:18

Because then sometimes our, client demographic has shifted with age.

Jessica T: 00:14:22

But at the time, you know, I didn't want them to see me sort

Jessica T: 00:14:25

of as a following you around.

Jessica T: 00:14:27

Like, oh, it's just Susan's daughter shadowing her,

Susan: 00:14:29

Do you recall at that time too, that those that did view you

Susan: 00:14:36

as a follower long daughter of, they would ask you to do could you get this

Susan: 00:14:42

message to Susan or could you, order us.

Susan: 00:14:45

Drinks or, you know, can you order us lunch as we're like, well,

Jessica T: 00:14:50

so the assumption was, yeah, that I was essentially like, I

Jessica T: 00:14:53

was shadowing you or and that's not to demean what assistants or executive

Jessica T: 00:14:57

assistants do, but it was sort of this default of, oh, she's so young

Jessica T: 00:15:01

and she doesn't know anything about business and this is Susan's business.

Jessica T: 00:15:04

And so, so that, I think, I'm glad that you thought it was strategic

Jessica T: 00:15:08

and intuitive, but it definitely, it, it was very thoughtful on

Jessica T: 00:15:11

my end and, and, and I think.

Jessica T: 00:15:13

When people have asked me, how do you two make it work?

Jessica T: 00:15:18

I, I think you touched on something with some mother-daughter relationships.

Jessica T: 00:15:22

Just the dynamic would not lend itself to something that we do like.

Jessica T: 00:15:26

I think that's just being realistic.

Jessica T: 00:15:27

I think the two of us have always gotten along because I think our personalities

Jessica T: 00:15:32

are different enough where we don't have the same approach to everything.

Jessica T: 00:15:37

Our default reaction to things isn't the same.

Jessica T: 00:15:40

Uh, I think just our personalities and skillsets are different enough where

Jessica T: 00:15:43

they complement each other rather than create potential friction or conflict.

Susan: 00:15:49

Yeah, and I think it's also fair to say too, while we do have

Susan: 00:15:54

those differences, we do also.

Susan: 00:15:56

Maintain that those differences are not viewed or received as threatening.

Jessica T: 00:16:01

Correct.

Susan: 00:16:02

Right.

Susan: 00:16:03

well, I'm just gonna put it in the very big, most category.

Susan: 00:16:06

Cause I can't say in a sweeping statement that everybody has that impression, but

Susan: 00:16:10

most they're like, wow, how do you do it?

Susan: 00:16:13

It's because there's a lot of mutual.

Susan: 00:16:15

Respect here, you know, I really do respect Jessica's, education, her

Susan: 00:16:21

experience, her background, and I'm very mindful of the contributions she

Susan: 00:16:26

brings to this, business, quite frankly.

Susan: 00:16:29

And, and, well, I think we've always been there.

Jessica T: 00:16:31

one of the things, if those of you listening to this are like,

Jessica T: 00:16:34

well I don't, I don't know if I'll ever be in a family business or work with

Jessica T: 00:16:37

my daughter or work with my mother.

Jessica T: 00:16:39

You're just even thinking about teams in general.

Jessica T: 00:16:41

I think one of the things that you had us do at the beginning was, and I'll

Jessica T: 00:16:44

always remember this, was the Colby Test, which is one of those personality tests

Jessica T: 00:16:49

like the, there's so many out there.

Jessica T: 00:16:51

Engram disc.

Jessica T: 00:16:52

We did the Colby starts with a K, and I think just even seeing that.

Jessica T: 00:16:57

You are a quick start and I am a fact finder.

Jessica T: 00:17:00

Those are Colby specific terms.

Jessica T: 00:17:01

So your default is I'm gonna make a quick decision and I'm gonna take

Jessica T: 00:17:06

action to implement this really quickly, whereas someone comes to me

Jessica T: 00:17:10

with a decision and I'm gonna ask you.

Jessica T: 00:17:12

By default, 50 questions.

Jessica T: 00:17:15

And I think we, we learned in the beginning how to leverage that and

Jessica T: 00:17:20

use that to the business's advantage as opposed to, oh my God, why is she

Jessica T: 00:17:25

asking me so many questions again?

Jessica T: 00:17:27

Or, oh my God, I can't believe she continues to come up

Jessica T: 00:17:28

with these project ideas.

Jessica T: 00:17:30

Like, this is chaos and crazy.

Jessica T: 00:17:31

I think we learned how to channel and harness that in a very thoughtful way.

Susan: 00:17:37

Yeah, I think that's an important lesson for those of you

Susan: 00:17:40

listening in and ease dropping on us.

Susan: 00:17:43

Um, one thing I would suggest is when you are developing team, the dynamic

Susan: 00:17:48

that you know, whilst Jessica and I are in fact mother and daughter, I mean,

Susan: 00:17:53

there's no getting around it, right?

Susan: 00:17:54

We are equal partners and that means we have to honor, listen, pause, digest.

Susan: 00:18:04

And commit to that process over and over and over.

Susan: 00:18:07

And how do you do that?

Susan: 00:18:07

You have to learn what that person's communication style is.

Susan: 00:18:12

So as Jessica just mentioned, we use colby.com and there's no,

Susan: 00:18:18

affiliating or anything like that.

Susan: 00:18:19

We just use that as a tour and I only use one.

Susan: 00:18:22

And that's a remarkable thing too, by the way, for a business advisor.

Susan: 00:18:25

Usually they, they have a whole toolkit of these assessments, disk anagram.

Susan: 00:18:31

Briggs and Meyer or Meyers and Brig.

Susan: 00:18:34

Tomato.

Susan: 00:18:34

Tomato, what the hell you wanna call it?

Susan: 00:18:36

I don't care.

Susan: 00:18:37

But me, I like simple.

Susan: 00:18:38

Obi has four.

Susan: 00:18:40

We use the four.

Susan: 00:18:41

And you know, I've used it consistently.

Susan: 00:18:43

And quite frankly, I think it's a thing about walking the talk, right?

Susan: 00:18:48

So I'm always talking about don't hire yourself.

Susan: 00:18:51

and this is the thing, a lot of small businesses.

Susan: 00:18:54

You know, they get sold on the candidate and they see a lot of

Susan: 00:18:58

themselves in that candidate and they buy the potential of that person

Susan: 00:19:03

thinking is they're projecting, right?

Susan: 00:19:06

And this is a natural human thing.

Susan: 00:19:08

We wanna create community and, and we project like attracts like,

Susan: 00:19:12

and in this instance we use the Colbys so that when we do have.

Susan: 00:19:18

est strained or a hot topic to unpack and engage with.

Susan: 00:19:23

We can honor each other's communication style.

Susan: 00:19:26

And one thing I've always encouraged building our team,

Susan: 00:19:29

we just did it recently.

Susan: 00:19:31

We welcomed a team member, Amy, and I literally had to say to Amy, I will

Susan: 00:19:38

move mountains for you because PS Amy is Jessica's cousin and my niece.

Susan: 00:19:44

And, I love you.

Susan: 00:19:45

I love you all the way to the moon and five times back and forth.

Susan: 00:19:49

However, this is not about me as your auntie.

Susan: 00:19:53

This is about Susan, the business owner, and she celebrates.

Susan: 00:19:58

She thought it was awesome, and quite frankly, thank goodness, she, took the col

Susan: 00:20:02

beat willingly and happily and gleefully.

Susan: 00:20:05

She.

Susan: 00:20:06

Showed up as I hoped she would.

Susan: 00:20:08

She came in as the follow through and implementer, which we needed.

Susan: 00:20:13

I'm a quick start.

Susan: 00:20:14

Jessica's a fact finder and we needed that missing link of the follow

Susan: 00:20:19

through and implementer and it makes our team work really, really well.

Susan: 00:20:26

And, Yes, she is my niece.

Susan: 00:20:29

She is a family member.

Susan: 00:20:31

We do have some shorthand.

Susan: 00:20:33

I think that's important to call out for folks to understand.

Susan: 00:20:35

You know, when you do hire friend or family, you will have history

Susan: 00:20:39

in shorthand, but I don't know what you mean by shorthand.

Jessica T: 00:20:42

There's my question.

Susan: 00:20:44

the shorthand is, she's gonna know that as a quick start, I start things

Susan: 00:20:50

and I get that to about level four, and I look to delegate it or leverage it.

Susan: 00:20:57

I'm not gonna hold onto it as if for dare life, like a life preserver.

Susan: 00:21:01

has history with family members, right?

Susan: 00:21:04

So we have, it's that kind of language.

Susan: 00:21:06

that's the shorthand, right?

Susan: 00:21:09

So, at this point, the Colby served us well and we were able to

Susan: 00:21:13

leverage that and do okay with it.

Jessica T: 00:21:16

So I would love to shift to, you know, we've, we've, we've

Jessica T: 00:21:20

been talking about the, the different.

Jessica T: 00:21:22

Dynamics and, and how our personalities have really complimented each other.

Jessica T: 00:21:28

And I would like for the two of us to answer this question.

Jessica T: 00:21:32

what have we learned from the other?

Jessica T: 00:21:34

So for example, what have I, Jessica, the way I work, the way I function,

Jessica T: 00:21:38

what have I learned from you?

Jessica T: 00:21:39

What have you taught me?

Jessica T: 00:21:41

And vice versa.

Jessica T: 00:21:42

What have I Jessica taught you?

Jessica T: 00:21:45

And so if I think about where I was in beginning the business, entering the

Jessica T: 00:21:50

business where I was very regimented I just wasn't entrepreneurial.

Jessica T: 00:21:55

I wasn't an entrepreneurial thinker.

Jessica T: 00:21:57

It took me a long time to implement things and, and do things.

Jessica T: 00:22:01

And I would say, Two things come to mind very readily.

Jessica T: 00:22:04

One, if you don't ask, you don't get.

Jessica T: 00:22:06

I always used to be like, oh, well, you know, it's not gonna happen.

Jessica T: 00:22:10

So, you know, we will just, we'll just have to deal with it.

Jessica T: 00:22:14

Now, I just, I ask, I'm like, oh, well, I know you said this,

Jessica T: 00:22:18

but w could we possibly try this?

Jessica T: 00:22:19

Not in a pushy way, but, I'll ask instead of assuming that the answer

Jessica T: 00:22:23

is no or it won't happen, and I definitely wouldn't have done that.

Jessica T: 00:22:27

When I was still a teacher.

Jessica T: 00:22:29

And so I, I always, always will remember that phrase, if

Jessica T: 00:22:32

you don't ask, you don't get.

Jessica T: 00:22:33

and then I would also say, as much as I definitely am still

Jessica T: 00:22:36

in the fact finder space, that is my thing, that is my default.

Jessica T: 00:22:40

I would say I am so much.

Jessica T: 00:22:42

I.

Jessica T: 00:22:42

Faster with my implementation of things than I was in the beginning.

Jessica T: 00:22:47

So I'll make a decision and then put it into action as opposed to thinking

Jessica T: 00:22:54

about it and brainstorming about it and coming up with all the what ifs.

Jessica T: 00:22:57

You know?

Jessica T: 00:22:58

I think it's the faster implementation and faster decision making for sure.

Jessica T: 00:23:03

So those are two things I, I would definitely say you've

Jessica T: 00:23:05

had an influence, over me with.

Susan: 00:23:07

I adore that.

Susan: 00:23:08

Thank you.

Susan: 00:23:09

That's kind of generous to share.

Susan: 00:23:11

Thanks.

Susan: 00:23:12

you'll have to share the airplane example.

Jessica T: 00:23:15

Oh, okay.

Jessica T: 00:23:16

So we were, we were flying, I don't even remember, I think we were

Jessica T: 00:23:19

at some sort of business retreat.

Jessica T: 00:23:20

This was, we were probably within the first year or so

Jessica T: 00:23:24

of being in business and Yep.

Jessica T: 00:23:25

We were flying.

Jessica T: 00:23:26

And, I really wanted like, you know, those little Pringle, Cans

Jessica T: 00:23:30

that they offer on the plane.

Jessica T: 00:23:31

I don't even know what airline we were on Delta.

Jessica T: 00:23:33

Oh.

Jessica T: 00:23:33

Cause some people are like, which airline offers Pringles?

Jessica T: 00:23:36

Right.

Jessica T: 00:23:36

Delta, I don't, was it Delta?

Jessica T: 00:23:39

So we were flying and I was like, oh, I really want a can of Pringles, but I,

Jessica T: 00:23:42

it looks like they didn't have any in the basket, so they must be out of 'em.

Jessica T: 00:23:45

Like, oh, I'll just, I'll just wait until they get to the airport and you.

Jessica T: 00:23:50

Asked very nicely for the, the woman to come over and you

Jessica T: 00:23:53

said, do you have any Pringles?

Jessica T: 00:23:55

She's like, oh yeah, I have some in storage.

Jessica T: 00:23:57

I'll go, I'll go grab some.

Jessica T: 00:23:58

And you're like, see, you don't ask, you don't get, what's the worst

Jessica T: 00:24:01

that she was gonna say, we're out.

Jessica T: 00:24:02

We don't have any, instead of being like, oh, well I guess they don't

Jessica T: 00:24:05

have any, I'll just sit here and think about the Pringles that I wanted.

Jessica T: 00:24:09

And yeah.

Jessica T: 00:24:10

So that was, that was the example.

Susan: 00:24:12

And that's is, that's everything, right?

Susan: 00:24:13

Mm-hmm.

Susan: 00:24:14

And that's, that's I think, is a lesson that I learned really young too.

Susan: 00:24:19

So, for me, thank you for sharing that, by the way.

Susan: 00:24:23

Fun story.

Susan: 00:24:24

That was a, actually a fun time on that airplane too.

Susan: 00:24:26

Mm-hmm.

Susan: 00:24:27

okay.

Susan: 00:24:27

So for me, what I've learned best from you is to slow down a little bit.

Susan: 00:24:34

for those of you that do these inventories, I am E N T J and

Susan: 00:24:39

I am a very high, quick start.

Susan: 00:24:44

I'm an intuitive business owner.

Susan: 00:24:46

I plan, I don't bet yet.

Susan: 00:24:50

I'm very intuitive, so if something feels, looks, sounds, Correct or on point.

Susan: 00:24:58

I'm all in.

Susan: 00:24:59

I'm in sister.

Susan: 00:25:00

I am three walls through getting it done and what I've learned from

Susan: 00:25:05

you is, well, maybe we should ask a question or two before we vector

Susan: 00:25:13

off into a whole new direction.

Susan: 00:25:15

I never took it as a, I was doing something incorrect or, To be

Susan: 00:25:22

plain wrong, it was just, hold on.

Susan: 00:25:26

Maybe we should ask an extra question or two so that our team members

Susan: 00:25:31

feel at ease as we move forward.

Susan: 00:25:34

And you taught me that, you taught me that big lesson.

Susan: 00:25:37

the young lesson you taught me is teach everybody all at

Susan: 00:25:41

once, the love of heaven above.

Susan: 00:25:44

And I think that is a huge lesson for me as a business leader, owner

Susan: 00:25:51

advisor, is understanding, ask what questions need to be answered at this

Susan: 00:25:57

moment, and take that as the lead.

Susan: 00:26:01

And that's invaluable.

Susan: 00:26:04

That's been invaluable.

Susan: 00:26:05

So those two lessons,

Jessica T: 00:26:07

I love that.

Jessica T: 00:26:08

Yeah, and I think on that note, now you all know a little bit more about our

Jessica T: 00:26:13

mother-daughter family business dynamic and you know, I think as you're thinking

Jessica T: 00:26:19

about as a business owner yourself, if you're thinking about bringing on a

Jessica T: 00:26:22

family member or just a team member, I.

Jessica T: 00:26:24

I hope that you walked away with some valuable tips from this, and

Jessica T: 00:26:29

please feel free to send those over our way@iwannacollaborate.com.

Jessica T: 00:26:33

You have our contact information.

Jessica T: 00:26:35

Would love to know what your big, big takeaways were from this.

Jessica T: 00:26:39

So, Susan, any final thoughts before we wrap up the show?

Susan: 00:26:42

Yeah, be brave, ask, commit, engage, and take a chance.

Susan: 00:26:49

Life is so richly rewarded when we do.

Susan: 00:26:52

So that would be my takeaway.

Susan: 00:26:53

Awesome.

Susan: 00:26:54

I hope you did.

Jessica T: 00:26:55

Yeah.

Jessica T: 00:26:56

Well, thank you, as always for tuning in for listening to this, and we'll see

Jessica T: 00:27:00

you next time.